1. When refunds apply
We issue refunds in these cases:
- Duplicate payment — you were charged more than once for the same service.
- Service not rendered — you paid and we did not begin work within the agreed timeframe.
- Our error — a clear preparation error solely attributable to us results in penalties.
2. Non-refundable situations
Refunds are not available where:
- Work has already begun and substantial effort or expertise has been invested in your return or advisory.
- You change your mind after purchase and there was no error or delay on our part.
- Delays are caused by missing information or documents we asked you for.
- The charge is for government, filing, or penalty fees assessed by a tax authority.
- A subscription period of access has already begun.
3. Partial refunds
Where only part of the work has been completed, we may, at our discretion, issue a partial refund reflecting the unused portion of the service.
4. How to request a refund
- Step 1. Email contact@taxsqr.com with your name and contact details, invoice number or payment reference, and the reason for the request.
- Step 2. We review within 5 business days.
- Step 3. We notify you of the outcome by email.
- Step 4. Approved refunds are processed within 7–10 business days to your original payment method.
5. Contact
Questions about this policy or a refund request: contact@taxsqr.com.
6. Policy updates
We may update this policy; changes are posted here with a new date above. Thank you for choosing TaxSQR — we value your trust and will work to resolve any concern promptly.