Effective Date: 2 April 2025
At TaxSQR, we are committed to providing high-quality tax preparation and advisory services. We understand that sometimes circumstances change, and you may need to request a refund. This policy explains how refunds are handled.
1. Service Refund Eligibility
Refunds are available in the following cases:
• Duplicate Payment: If you were charged more than once for the same service.
• Service Not Rendered: If you paid for a service and TaxSQR did not start work within the agreed timeframe.
• Service Error: If TaxSQR makes a clear error in tax preparation resulting in penalties, and the error is solely attributable to our team.
2. Non-Refundable Situations
Refunds will not be issued in the following situations:
• If work has already commenced and significant effort or expertise has been invested in your tax return or advisory service.
• If you change your mind after purchase and no error or delay occurred on our part.
• If delays are due to your failure to provide required information or documentation.
• For government fees, filing fees, or penalties assessed by tax authorities.
• For subscription services where the period of access has begun.
3. Partial Refunds
In certain cases where partial work has been completed, we may, at our discretion, issue a partial refund reflecting the unutilized portion of the service.
4. How to Request a Refund
To request a refund:
Step 1: Email us at info@taxsqr.com with the following information: • Your name and contact information • Invoice number and payment reference • Reason for the refund request
Step 2: Our team will review your request within 5 business days.
Step 3: We will notify you of the outcome by email.
Step 4: Approved refunds will be processed within 7–10 business days to your original payment method.
5. Contact Us
If you have questions about this policy or need help with a refund request:
Email: info@taxsqr.com
Phone: 8008006493
Website: www.taxsqr.com
6. Policy Updates
TaxSQR reserves the right to update or modify this policy at any time. Changes will be posted on this page with the effective date updated accordingly.
Thank you for choosing TaxSQR. We value your trust and will do our best to resolve any concerns promptly.